How can we help?

Your supplier sends you a short code (for example DSP2026A). Enter it at sign-up, or later from Settings. The code adds that supplier's product line to your account. You can hold several codes at once — My Products then groups your lines by supplier.

Messages, Contacts, FDA Recalls, Help and Neuron stay live. Product-dependent tools (Device Search, Leads, Route, and so on) show a lock until you redeem a code — nothing is hidden, it unlocks the moment a code is added.

No. Your account, contacts, saved chats and history stay with you. Your old supplier deactivates you on their roster, your new one adds you — two toggles, and your product line updates automatically.

Pricing is controlled by each supplier. If a supplier has not turned pricing on, their prices are hidden for everyone — that is a policy enforced in the database, not a bug.

Open the profile menu (top right) → Settings. You can upload a photo or take one with your camera, edit your name, department, specialty, phones, and your Materials Management contact. Click Save settings when done.

You can add more than one — extra specialties, office phones with extensions, cell phones, MM contacts, emails and calendars. Click the + button to add another line, and × to remove one.

Profile menu → Theme. Your choice is remembered on this device.

Use the search box at the top of your dashboard. Type a product name, procedure, CPT/HCPCS code, manufacturer, part number or specialty — or use voice and picture search. Results open directly under the search box, above Recently Viewed.

The heart saves a device to your Favorites shortlist. Follow gets you inventory, price and recall updates for a device. Trending shows what providers across the platform are viewing most.

DeviceSource Pro shows availability as a simple yes/no set by the supplier — never quantities. The app is informational: no procurement, no transactions, no patient information.

A provider submits an urgent device request; it routes to the assigned rep (or the supplier if no rep covers the account). The siren icon in the top bar counts open requests — click it to review, acknowledge and track them to delivery.

You, and the rep who covers that product line. Counts are visible to everyone; names are not.

Ask anything — device lookups, CPT codes, weather on your route, drafting a message, or general questions. Neuron can also open an Inbox agent or a Document agent to work through tasks while you watch its progress.

Yes. In the chat, use the paperclip to attach documents, images, folders or a zip file, and the emoji button to add how you're feeling — Neuron reads both and responds accordingly.

Open Neuron's break room and use the ☰ menu to pick outfit, pose, movement, wig, hat and lips. The menu stays open until you've made your picks; options not included in your plan appear grayed out.

Yes — in the Centralized Product Catalog, tick the products you want (or Select all) and download as CSV, Excel, or PDF/Print. Bulk upload accepts CSV and Excel spreadsheets.

Access is enforced at the database level with row-level security: suppliers can only edit their own products, reps only see their own lines, and hidden pricing can't be read by any page or API call.